In this one-day course, participants learn active listening techniques that help them improve focus, stay connected and extract essential elements from conversations.
The course includes small-group discussion, practical exercises and real-life experiences that show how to combat the most common obstacles that impact their ability to listen. Participants will be prepared to:
The course includes small-group discussion, practical exercises and real-life experiences that show how to combat the most common obstacles that impact their ability to listen. Participants will be prepared to:
- Identify common issues and obstacles that prevent people from actively listening
- Track the narrative thread to help organize what is being said (even if the speaker is unclear of the main point)
- Avoid traps that cloud active listening and lead to unwanted distractions, misdirected conclusions and lopsided conversations
- Focus on what is being said without worry or concern for taking your turn speaking, losing your train of thought or getting lost inside the conversation
- Retain the most important elements shared in any conversation
- Organize critical pieces of a conversation and mark them through Sheffield’s Narrative Mapping approach
- Summarize information by converting into a clear, concise and compelling story
As part of Sheffield’s Strategic Communications Series, this course provides the foundation for Level 2 certification (conscious command) that is needed to achieve fluency and mastery of the language of strategic narratives.
